
I did everything I could to stay far away from AT&T.
For Internet and Cell I went with different companies.
AT&T soon bought the Internet and Cell company
I had and I once again was involuntarily a customer with AT&T.
The reasons to get away from them were justified. Just some examples.
When I changed locations, I clearly stated that AT&T should move my services
from location A to location B. I asked the representative to read back the order.
Everything was verified. A few days later, AT&T disconnected the services at
location A, however, proceeded to also disconnect neighboring folks near location B of their
services, and then proceeded to reinstall the services to location A.
How incompetent can you get? After it took weeks to undo all of that,
I finally had the Internet working at location B. A few days later the
Internet disappeared. I called AT&T. They informed me that I had never
been a customer of AT&T Internet. I assured them that I was.
This began a 3-hour series of telephone calls which connected me to
various Bell systems around the U.S. and to India.
I finally got a supervisor in Denver who informed me that I was not an Internet customer
of AT&T and there was nothing she could do. When I insisted that I was a customer
she said "I can't do anything else and I'm hanging up."
I got hold of a supervisor's supervisor in Los Angeles. I pleaded with the
reasonable man who listened very carefully that I had Internet the day before
and it had disappeared. Fortunately, he suspected the incompetency of AT&T,
put me on hold and came back with an incredible revelation. Apparently,
my order and another new customer's order had identical numbers except for
the last digit and they were switched. AT&T had taken down my Internet and given
it to somebody else. He started the process to regain my access.
That's just one story. I have at least 5 similar stories with equally incredible tales.
Did you ever try to get through AT&T's menus for customer assistance? You can
spend hours between going through the menus and being put on hold and then they
hang up on you and you have to start the process all over again.
The bigger AT&T gets, the more incompetent they become.
Showing up a week after they are scheduled to come out, giving you services
you never asked for, giving out inaccurate information and it goes on from there.
Every time they buy another company, they make more and more mistakes and
there is nothing you can do about it.
I recently again dumped AT&T services. In order to switch you need some kind of code
number to give to the new company. When I finally got through to AT&T and directly
said "I want the code number connected to my account," their reply was, "Usually when
somebody asks for that, they are planning to go to another service. What can we do
to have you remain a customer of AT&T?" "You can give me the code number right now."
You might remember that AT&T was broken up by the U.S. Justice Department
in the 1970's because they had become a monopoly. The nationwide phone system
was split up into different Bell systems across the country.
It was supposed to stay that way.
That was until AT&T spent millions to convince your Congressional representatives that
they should be allowed to buy other companies again. And they have never
stopped since.
The news today is that AT&T now wants to buy T-Mobile for $39 billion.
Here's what is going to happen. The FCC, FTC and the Justice Department will
put on a dog and pony show for up to a year demonstrating to all of us Americans
that this new merger may not be in the best interest of consumers. They will
hold pretend meetings and get the controlled media to report that they are
really looking out for us.
And the minute there is another Charlie Sheen, Lindsay Lohan or Mel Gibson
extravaganza dominating the news, they will approve the merger.
All you T-Mobile customers that have been safe from the AT&T Blob,
welcome to your new home--you're going to become an involuntary
member of the AT&T family.
Why not have one company in America running the consumer
telecommunications business--just like we did up until the mid-1970's?
It would be so much easier having only one choice.
It's headed that way again.